Refund policy
7-Day Exchange Policy
At Virrora, we want you to love what you wear. If something isn't quite right, we offer a 7-day exchange on eligible items.
Exchange Window You may request an exchange within 7 days of receiving your order.
Eligibility — items must be:
- Unworn, unwashed, and undamaged
- In original condition with all tags attached
- Accompanied by proof of purchase (order number)
What Can Be Exchanged
- Size issues (different size of the same or another article)
- Design/article swap (subject to availability)
- Damaged or incorrect item received (we cover this fully)
Please Note
- We offer exchange only — no cash refunds.
- Sale, discounted, and clearance items are not eligible for exchange unless received damaged or incorrect.
- Exchange shipping charges (return + redelivery) are borne by the customer, except where the item received was damaged or incorrect.
- If the exchanged article is of higher value, the difference must be paid; we do not refund the difference for lower-value items.
How to Request an Exchange
- Contact us within 7 days on WhatsApp 0314-1377600 or email virrorapk@gmail.com with your order number and reason.
- Our team will confirm eligibility and share the return address.
- Once we receive and inspect the item, your exchange will be dispatched.
Damaged or Wrong Item? If you received a damaged, defective, or incorrect item, please share an unboxing video and clear photos within 48 hours of delivery. We'll arrange a free replacement.
For any questions, reach us at virrorapk@gmail.com or WhatsApp 0314-1377600.